Support
How can we help?
Answers to common questions, and a direct line to the developer if something isn’t right.
Contact us
Found a bug, have an idea or need help? Send an email and we’ll usually reply within a few working days.
info@picksoso.netTo help us help you, please include
- Your device model and iOS version (Settings › General › About)
- The game version (App Store › your account › Purchased, or Settings › General › iPhone Storage)
- What you were doing when the problem happened
- A screenshot or screen recording, if possible
Frequently asked questions
I deleted the game. Are my saves gone?
Saves are stored only on your device, so deleting the game also deletes them. If your device was backed up (iCloud or computer) before deleting, restoring that backup brings them back.
How do I move my saves to a new iPhone or iPad?
Set up the new device from an iCloud or computer backup of the old one. The game has no online account or cloud sync.
How do I download the game again?
Open the App Store, tap your profile picture, go to Purchased and download it again for free with the same Apple Account.
How can I request a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
How do I change the language or currency?
Open the game’s settings. You can switch between English, Turkish, Spanish, French and German, and choose euros, dollars, pounds or lira.
The 3D scenes feel slow on my device.
Lower the world quality in the game’s settings. “Auto” starts high and steps down by itself if your device can’t keep up.
Can I rename clubs and players?
Yes. The name editor lets you change club, league, cup and player names. Your changes stay on your device.
See also: Privacy Policy · Terms of Use